1. Introduction

Speakwell English (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://speakwellenglish.sg (the “Website”) or use our services.

By using our Website or Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information
Name, email address, phone number, and other contact details submitted through forms.

Course & Enrolment Information
Details related to course registration, preferences, and participation.

Payment Information
Billing details and transaction information (processed securely via third-party payment providers; we do not store full payment details).

Technical Data
IP address, browser type, device information, and usage data collected through cookies and analytics tools.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our courses and services
  • To respond to enquiries and communicate with you
  • To process payments and registrations
  • To improve our Website, services, and user experience
  • To send updates, promotional materials, or course information (only where permitted)
  • To comply with legal and regulatory requirements

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Understand user behavior and website performance
  • Remember user preferences
  • Improve functionality and content

You can choose to disable cookies through your browser settings, but some features of the Website may not function properly.

5. Disclosure of Information

We may share your information with:

  • Service Providers: Payment processors, IT service providers, and marketing platforms
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell or rent your personal data to third parties.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. Your Rights

Under applicable data protection laws (including Singapore’s PDPA), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent for data processing
  • Request deletion of your data (where applicable)

To exercise your rights, please contact us using the details below.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

Our services are not directed at children under the age of 13 without parental consent. We do not knowingly collect personal data from children without appropriate authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the Website after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: hello@speakwell.edu.sg
Address: 10 Anson Road, International Plaza #15-10, Singapore 079903