Last Updated on: March 23, 2026
Welcome to the Speakwell English Help Center. We’re here to assist you with any questions about our courses, enrolment process, payments, and learning experience.
For general questions about our courses, schedules, or services, you can reach out to us via:
Email: hello@speakwell.edu.sg
Phone: +65 6222 1234
Working Hours: 10:30 AM To 4:30 PM
We aim to respond to all enquiries within 24 to 48 business hours.
What types of courses do you offer?
We offer a range of English language programs, including spoken English, business communication, grammar improvement, and exam preparation.
How do I choose the right course?
Our team can guide you based on your current level and goals. You may also be required to take a short assessment before enrolment.
Are classes online or in-person?
We offer both online and classroom-based training, depending on the program.
How do I enrol in a course?
You can enrol by filling out the registration form on our website or contacting our team directly.
Do I need to take a placement test?
Yes, for certain courses, a placement test may be required to ensure you join the right level.
Can I change my course after enrolling?
Course changes may be allowed subject to availability and approval.
What payment methods do you accept?
We accept online payments, bank transfers, and other methods as specified during checkout.
Are instalment options available?
Instalment plans may be offered for selected courses.
Will I receive a receipt?
Yes, a confirmation and receipt will be provided upon successful payment.
Can I get a refund if I cancel?
Refunds are subject to our Refund Policy and may not apply once the course has started.
What if I miss a class?
Missed classes are generally non-refundable. In some cases, rescheduled or recorded sessions may be provided.
I am unable to access my online class. What should I do?
Please check your internet connection and login details. If the issue persists, contact our support team immediately.
Which devices are supported?
Our online classes are accessible via desktop, laptop, tablet, and mobile devices with a stable internet connection.
Will I receive a certificate?
Yes, certificates are awarded upon successful completion of eligible courses.
What are the completion requirements?
Requirements may include attendance, participation, and assessments, depending on the course.
We value your feedback and continuously strive to improve our services.
If you have any concerns or complaints, please contact us at:
Email: hello@speakwell.edu.sg
We will review and respond promptly.
If you couldn’t find the answer you’re looking for, feel free to reach out to us directly. Our team is always happy to assist you.